We will process and ship orders within 3 to 5 business days of the payment confirmation. We will ship all orders in custom made and packaged boxes that will ensure your art reaches you safely. Each item will be shipped with insurance and we ask all customers to inspect each piece carefully upon arrival to ensure there is no damage. If any damage has occurred we ask our customers to email us within 24 hours of delivery so we can resolve any issues as quickly as possible. You will also receive a tracking number once the package ships so you are able to monitor its progress.
All photo prints will be ready to ship in 7-10 days and are shipped in protective rigid mailers via USPS. Customers will be provided tracking information when possible.
FQ Studios does not collect any customs when sending out packages. Any customs fees, taxes, tariffs, duties, etc. that may be incurred at the time of delivery would be at the discretion of your country's tax regulations and FQ Studios is in no way responsible for those charges. For any additional information refer to your local customs agency. Returns will not be accepted due to customs fees.